Intex Mobile / Intex Technologies — Non-receipt of mobile (Under warranty) from the intex service centre given for servicing from past 2 months

Address:	New Delhi, Delhi, 110020
Website:	www.intex.in

Name of Customer - Santosh Kulkarni I have purchased Intex cloud 4G mobile on 13-Aug-15 via Flipkart which started giving problems after 3 months. We have given the mobile for servicing under warranty period to authorized Intex service centre - Universal enterprise pune on Nov 14, 2015 via job sheet no.[protected]T001. Inspite of several follows ups on call to intex customer care as well as personal visit to intex service centre, they kept on delaying and created various job sheet each time we visited the service centre. On asking about the mobile to the customer care, they replied to go to the service centre and collect the mobile saying it is repaired and ready but on reaching the service centre, every time they give different excuses that phone is not ready and to come after 3-4 days and everytime they used to create a new job sheet for the same. I have been completely harassed by their unprofessional and unethical behavior and due to this issue lot of my time and money has been wasted both over call and conveyance. It has been a long time (Nov 14, 2015 to January 6, 2016) since I'm following up with them but till date i haven't received any positive response from them. Please kindly help me out to get my phone back in good working condition or replace the same with a same new model with same specifications. Since i have been harrassed by intex from past 2 months and i have spent a lot of time and money on call and travelling, i demand compensation of INR 25, 000 for all harassment suffered and money spent for the same. Below are the various job sheets created unnecessarily time to time:- 1) Nov 14,[protected]T001 2) Nov 16,[protected]T001 3) Nov 28,[protected]T001 4) Dec 26,[protected]T001 5) Jan 5,[protected]T001 Model Name - Intex Cloud 4G star IMEI No. – [protected]/[protected] Date of Purchase – August 13, 2015 Request you to please take this matter urgently Appreciate your help in advance in this regard.