[Resolved]  Intex Mobile — Worst Post Purchase service ever

Address:

New Delhi, Delhi

Hi, I am a customer of Intex as I owne an Intex Aqua i7 and want to bring this into your notice got the worst post service that Intex provides. My smartphone had no issues just the touch on the bottom left corner of the screen was not responding though it was working all fine. One very bad day (12th Nov 2014) I decided to take this to the service center at Nehru Place (address below) and they told they would have to look for the fault so have to keep it with them. I gave my 6 months old phone in good condition except for the issue I was facing. I as told to get it collected after 4 days and when I went to the place they told its been given at the head office ( Okhla ) for repairs and have to contact them. I have been contacting the head office via phone and personal visits and was told again that I could collect it after 4 days since then I didnt receive any confirmation from their end. Today I visiting to check up on my phone's status and was given some other Phone and that too wasn't working at all which I didnt accept as I want mine. I asked about my phone they told it cannot be returned for some reasons. It is very bad that a phone which didn't have any serious issues was getting replaced by phone which wasnt powering on at all. If this kind of service customer's would get then I dont think the products would sell. As you know the products are purchased on the basis of the post service quality. My brother has a Micromax canvas 4 and its the best post service I ever seen. when it was given to the service center they told it would take 2-3 days and the original piece was returned in 2 days only. if Intex cannot provide post service then I dont think that anybody would like to buy any of its product. Personally from now on I wont recommend anybody for an Intex product at all. Please get me my original phone or at least a new one not the ones they are showing me. Mine was a white Intex Aqua i7 ([protected]) Bill receipt number:[protected]T001. Please do the needful as soon as possible else I have to go to the consumer forum. Regards, Vikender Singh Patwal +91-[protected] Intex Technologies (I) Ltd 204-205, 2nd Floor, Aggarwal Bhavan, 35, Near SBI, Nehru Place, New Delhi- 110019 Mobile No:[protected], 40552006 Head office Intex Technologies (I) Ltd B- 81, Okhla Industrial Area, Phase II, New Delhi- 110020 Mobile No:[protected], [protected]