| Address: Gurgaon, Haryana, 122001 | | Website: www.intex.in |
Dear intex customer care,
1. I has purchased one intex it-rider 4.1 channel multimedia speakers through amazon on 17.11.2017. A copy of invoice is attached.
2. The system developed a power fault last month for which i gave the set for repairs to the authorized service centre of intex technologies at comm & tech solutions, 202, d-30, 2nd floor, main vikas marg, lakshmi nagar, delhi-110092 on 09.08.2018 as the equipment is under warranty. A copy of the service request given to me by the above service centre is attached. The job sheet no. Is[protected]p001.
3. I was asked by the above service centre to collect the equipment within a week.
4. Now even after a lapse of more than one month (5 weeks), the service centre has not repaired the above set in spite of several telephonic reminders citing problem of spare part.
5. Since the repair of my equipment has taken exceptional time and i have still not received my set duly-repaired, i am now requesting you to intervene to direct the above service centre to deliver me the duly-repaired equipment without any further delay.
6. Else, if the equipment is not repairable, i may please be provided a new set as a replacement as the equipment is still under warranty.
Regards.
Dr. Abhishek gupta,
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