[Resolved] IRB Infrastructure — charged twice fastag on mumbai pune expressway

Venetia Palia

Address:

Mumbai Pune expressway, Mumbai City, Maharashtra

Approximately at 12.30am on the Pune to Mumbai expressway as some tolls were shut we were asked to pay in Cash Rs230 was paid n we crossed the toll and soon we got a message that Rs173 has been deducted by fast tag on that toll.hence we were charged Rs230+173 on 1 toll.Iv attached pictures of receipt and Pay TM message.please can this be Rectified and Rs173 be credited in our PayTM account awaiting your reply .Thanking you Mrs Palia

+2 photos

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Feb 2, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

IRB Infrastructure Customer Care's response Dear Madam,
We are in receipt of your email dated 31/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.