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[Resolved]  IRB Infrastructure — double charge at talegaon toll

Address:Bandra (Kala Nagar)

My vehicle number is mh02cr5791. They charge cash me rs.203 at talegaon toll & debit my account rs. 67 from fasttag account. Please return my amount rs 203 in my account.
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Sir,

We are in receipt of your email dated 24.06.2020, regarding double charge at Talegaon Toll. Please share your Journey details and Fastag account debited SMS snap shot, it will help us to investigate complaint properly and fast.
Thanking You,

Customer Care
IRB Infrastructure Developers Ltd.
Reply
[email protected]'s [Complaint's author] reply, Jun 28, 2020
Dear Sir,

Please find below mails.
Dear Customer,

Greetings from ICICI Bank.

Your ICICI Bank FASTag linked to vehicle no. MH02CR5791 has been debited with 203.00 on date 23-06-2020 10:35:45 for Toll Charges at Khalapur Toll Plaza toll plaza on 23-06-2020 at 10:25:59. Your available Balance is 455.00

Dear Customer,

Greetings from ICICI Bank.

Your ICICI Bank FASTag linked to vehicle no. MH02CR5791 has been debited with 67.00 on date 23-06-2020 11:43:04 for Toll Charges at Talegaon Toll Plaza toll plaza on 23-06-2020 at 11:06:41. Your available Balance is 388.00

Thanks & Regards,
Uday
Dear Sir,

Greetings !

We are in receipt of your details SMS and vehicle No. In this context we would like to clarify that As per Toll Notification for CAR total user fees for stretch Talegaon to Kalamboli is Rs.270/- As per your details Total Rs 270/- charged as user fees. (Cash Rs 203+Rs.67 from Fastag)

So there is no additional amount charged to you. For any further details in this regard feel free to write back to us.

Thanking you and assuring for our best services all the times.

Customer Care
IRB Infrastructure Developers Ltd.
Reply

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