[Resolved] IRB Infrastructure — double deduction

Anuj Bipin Kaklotar

Address:

Thakur Complex, kandivali East, Mumbai City, Maharashtra, 400101

While i was traveling to karjat on 18/02/2020 vehicle number mh47q7330, i happened to cross khalapur toll plaza where i was asked to pay toll in cash of rs.173. But after sometime i received a message that my fastag account have been debited by the said amount of rs.173. I would request you to look into the matter and initiate refund as soon as possible. Thank you.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 23, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 25/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.