[Resolved] IRB Infrastructure — double toll fees charged

Hitesh3101980

from Powai, Maharashtra

Address:

Vasad Toll Naka, Anand, Gujarat, 387310

Dear Sir,
Yesterday i have travelled from Vadodara to Anand.. As my vehicle is local, I have to travel from last lane of Toll Plaza. I have paid Rs.60 for One side travel. After some time, I received message that Rs.120 was deducted from My FastTag...I have attached both slip for your reference.
My car number is GJ23CB2931
Kindly do the needful to return Rs.120 which was deducted extra due to malfunctioning of your system.
With best regards
Hitesh
[protected]

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Aug 7, 2021

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 10.03.2020, regarding single Journey charged from Fastag at Vasad Toll Plaza for local in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt. Notification No.S.O.881 (E), (copy available at Toll Plaza), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles of any registration are not exempted at Vasad Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.

6. In case you are eligible for local concession as per user fee notification, you are requested to visit Vasad Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.