[Resolved]  IRB Infrastructure — Double toll take intationaly

Jul 01, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated: 30.06.20 regarding Double toll taken intentionally at Vadodara Toll Plaza.

At the outset, we sincerely regret the inconvenience caused to you. We would like to inform that the matter has been investigated by us and clarify as under:

1. User fee at toll plazas is collected as per National Highways Fee (Determination of Rates and Collection) Rules, 2008 and notification issued by Ministry of Road Transport and Highways.

2. As per Gazette Notification G.S.R. 298, the vehicle not fitted with “FASTag” or vehicle without valid, functional “FASTag” entering into “FASTag lane” of the Fee plazas shall pay a fee equivalent to two times of the fee applicable to that category of vehicles as per sub-rule (2) of rule 4”.

3. Kindly note that you have entered in FASTag lane No 5 at Vadodara Toll, hence the double toll fees has been rightly charged as per said notification.

4. With respect to wrong vehicle number mentioned on toll receipt, disciplinary action has been taken on concerned staff.

Thanking you and assuring you of our best services at all times.