[Resolved] IRB Infrastructure — excess deduction on fastag, for fault of entry equipment and staff | |||
Today morning i travelled from gachibowli to tspa junction, and my fastag was charged rs 50/-, against the normal charge of rs 20/-. If this has happened due to any error of equipment at entry, or due to unskilled staff who waved to enter the lane - is it my mistake? Why should i be penalised? It is a pathetic system! Please ensure refund of the excess charge on my fastag! Dr. V. K. Mittal Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
Greetings!!
We are in receipt of your email dated 17.06.2020 regarding excess deduction o[censored]ser fee through fastag account. In this regard we would like to inform you that toll plaza under reference is not operated by IRB, however, we convey our inability to address your complaint.
Therefore, you are advised to kindly take up the matter with concerned toll plaza operator/ authority.
Regards,
Customer Care
IRB infrastructure Developers Ltd.
Greetings!!
We are in receipt of your email dated 17.06.2020 regarding excess deduction o[censored]ser fee through fastag account. In this regard we would like to inform you that toll plaza under reference is not operated by IRB, however, we convey our inability to address your complaint.
Therefore, you are advised to kindly take up the matter with concerned toll plaza operator/ authority.
Regards,
Customer Care
IRB infrastructure Developers Ltd.
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+91 22 6640 4220
IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
We are in receipt of email dated 17/6/2020. Please share your vehicle number, Fastag account number and exact name of Toll Plaza with state name.
This information will help us for proper verification of your complaint.
Regards,
Customer Care
IRB infrastructure Developers Ltd.