[Resolved] IRB Infrastructure — Irb choryasi fasttag on toll

Rudraksh devda

Address:

IRB CHORYASI TOLL PLAZA, KAMREJ

Vehicle no. Gj05cr5902
Toll is not supposed to deduct for the same district vehicle i. E surat (Gj05) on irb choryasi toll plaza, kamrej. But as soon as i crossed the toll plaza, i received a sms as rs 75 (07-july-2020, 02:09 pm) has been deducted via fastag on irb choryasi toll plaza. This type of issues need to be stopped, as the government is digitalising the nation, this does't mean that you can do whatever you want.
Refund my hardly earned money whichever is deducted and kindly resolve this issue as soon as possible so that many gj05 vehicles don't suffer from this problem.

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Aug 11, 2021

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2020

IRB Infrastructure Customer Care's response We are in receipt of your office email on dated 10.07.2020, regarding above cited subject. In this regards, we would like to clarify as under:

1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and Notification issued by MoRTH.

2. As per Govt. Notification No.S.O.2424 (E), (copy available at toll plaza), there is no exemption for any person or vehicle except as provided in the said Notification.

3. It may be noted that vehicles with GJ05/GJ19 registrations are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of concession / discount for local residents (residing nearby toll plaza) for their vehicles subject to the conditions mentioned therein.

4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.

5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with user by the Fastag selling agency.

Thanking you & assuring you of our best services at all times.