[Resolved] IRB Infrastructure — irb infrastructure toll collected twice

Madhukar Wagh

from Lonavla, Maharashtra

Address:

Raigad, Maharashtra, 410203

Rs.230.00 was spent on your SBI Card ending ***** at MHAISKAR INFRASTRACTURE P on 04/06/18.
I will pay my toll through credit card
Dear Customer, Your ETC Account No. 20831214, Vehicle No. MA3EWDE1S00D99603 has been debited Rs 138.00 on[protected]:55:22 for Toll Charges at Talegaon Toll Plaza Plaza on[protected]:46:14. but FASTTAG ACCOUT ALSO DEDUCTED DOUBLE AMMOUNT .
BUT THROUGH CREDIT CARD I ALSO PAID .

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Jul 9, 2018

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

IRB Infrastructure Customer Care's response Dear Sir,

Greetings !

We are in receipt of your email dtd :04.06.18, regarding double debit at Talegaon Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal. In this context, we would like to clarify as under:

1. Firstly, we sincerely regret the inconvenience caused.
2. The given information is incomplete, we are unable to verify the details.
3. Please share copy of toll receipt & last four digit of your Credit Card with us to verify the transaction details.
4. To get the refund, you are requested to kindly get in touch with your tag issuing Bank and raise a charge-back for excess amount debited in your account.
5. This is for your information and assuring you of our best services at all times.

Thanking you

Nitin V Bansode
Head Toll Operations
IRB Infrastructure Developers Ltd