Comments
Dear Sir,
We are in receipt of your email on dated 26.06.2020, regarding toll staff asking for user fees at Choryasi Toll Plaza. In this regards, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and Notification issued by MoRTH.
2. As per Govt. Notification No.S.O.2424 (E), (copy available at toll plaza), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with GJ05/GJ19 registrations are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of concession / discount for local residents (residing nearby toll plaza) for their vehicles subject to the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with user by the Fastag selling agency.
6. Please note that making inquiry for vehicle & user fee as per notification is not a misbehaviour. Vehicles are not exempted on Driving Licence & Aadhar Card Copy
7. Please note that if you have vehicles other than Surat District in your own name & you are residing in Surat, please obtain fastag and submit above mentioned documents to toll admin office to avail local discounts.
Thanking you & assuring you of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.
We are in receipt of your email on dated 26.06.2020, regarding toll staff asking for user fees at Choryasi Toll Plaza. In this regards, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and Notification issued by MoRTH.
2. As per Govt. Notification No.S.O.2424 (E), (copy available at toll plaza), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with GJ05/GJ19 registrations are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of concession / discount for local residents (residing nearby toll plaza) for their vehicles subject to the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with user by the Fastag selling agency.
6. Please note that making inquiry for vehicle & user fee as per notification is not a misbehaviour. Vehicles are not exempted on Driving Licence & Aadhar Card Copy
7. Please note that if you have vehicles other than Surat District in your own name & you are residing in Surat, please obtain fastag and submit above mentioned documents to toll admin office to avail local discounts.
Thanking you & assuring you of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.
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IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
Please share the Name of Toll Plazas and exact issue faced by you for our investigations.
Thanking You.