[Resolved] IRB Infrastructure — no refund in return ticket using fastag

jd_patel

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

On 20-sep-19, i used vadodara tool plaza from ahmedabad ring road and paid toll using fastag around 2:04 pm. While returning, i used ahmedabad ctm toll plaza at 06:37 pm on same day. I also used fastag on it but entire one way toll deducted instead of return journey.

Below is summary:

Go journey:
—
Date:[protected]:04:30
Transaction id:[protected][protected]
Amount: 105

Return journey:
—
Date:[protected]:37:21
Transaction id:[protected][protected]
Amount: 110

Since i returned on same day using same payment method, i should be charged around rs. 155 but instead they charged 110 + 105 = 215 rs.

My vehicle no: gj01hv5138

Provide me pending return refund.

Thanks,
Jayantibhai.

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Dec 30, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Oct 02, 2019

Updated by jd_patel Is there any update on this?

Oct 13, 2019

Updated by jd_patel Still I haven't received any update on my complaint.

Nov 15, 2019

Updated by jd_patel It seems like when IRB even doesn't care about such issues. Or ignore issues where they have to pay back to customer.

Verified Support

Nov 29, 2019

IRB Infrastructure Customer Care's response Dear Sir,

Greetings!

We are in receipt of email on dtd: 20.09.19 deduction o[censored]ser fee through fastag at Toll Plaza of Ahmedabad Vadodara Expressway, NE1.

At the outset, we sincerely regret the inconvenience caused to you. We hereby inform you that we have investigated the matter and clarify as under:

1. Please note that ‘closed tolling system’ is applicable at Ahmedabad Vadodara Expressway where User fee is determined by entry and exit locations.

2. It may be noted that a return receipt is valid only for ‘to and fro’ journeys between same plazas. The systems have been configured accordingly.

3. We understand that you had undertaken first journey from Ring Road to Vadodra and second journey from Vadodra to Ahmedabad. As the plazas were different for to and from journeys, the benefit of return journey benefit was not applicable in this case and user fee for single journey was deducted from fastag (for both journeys) which is correct and valid as per Govt. Notification

4. Once again, we sincerely regret any inconvenience caused to you and highly appreciate your feedback as it will help us to improve our services.

Thanking you & assuring you of our best services at all times.

Sincerely,
Customer Care
IRB Infrastructure Developers Ltd