[Resolved] IRB Infrastructure — toll amount has been deducted twice | |||||
Last Week Santurday, 07July 2018, @ 09:28:04, I crossed khalapur toll plaza I was charged 138 rs at khalapur toll (MAHARASHTRA) by cash, attached is the receipt. After 10-15 mins I received message from ICICI Bank for my ETC tag Account No. 20433560 on 09:31:38 that 138 rs are charged and debited from my account. The person on the toll counter was completely aware that I have paid the amount in cash and though he had deducted amount from ETC Tag. Attached are the photos of cash receipt as well as text message from ETC account. Was this information helpful? | |||||
Sep 21, 2018 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Verified Support Aug 08, 2018 IRB Infrastructure Customer Care's response Dear Sir, Greetings ! We are in receipt of your email dtd :19.07.18, regarding deduction o[censored]ser fees through Cash & Fastag debit at Khalapur Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal. At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under: 1. We have verified our accounts and confirm that we have received an additional amount of Rs.138/- and the same can be refunded. 2. It may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted. If the person at toll booth fails to notice the same, cash payment is asked. It is advisable to inform about Fastag affixed on the vehicle before making cash payment. 3. You are requested to contact your Fastag issuing bank to raise a chargeback request for refund of this amount. The same shall be credited to your bank account. For any further assistance or clarification, please feel free to write back to us. Thanking you & assuring you of our best services at all times. Thanks & Regards, Customer care – IRB Infrastructure Developers Ltd. | |||||
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IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
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