Irctc — Allocating upper birth to senior citizen lady in 2A

Hi, I had lodged a complaint in this site ref. W/EO/KUR/[protected] about allotment of confirmed seat for RAC 1 travelling from Bhubaneswar to Bangalore, on 28th May 2015, train no. 18463. As mother (SARSWATI NAYAK), aged 68 years got SU (side upper in 2A) and you closed the complaint without any action. She is travelling from Bangalore to Bhubaneswar on 6th June 2015, name - SARASWATI NAYAK, age - 68 years, PNR no . [protected], train no. 18464, 2A got confirm for the RAC 3. I need, railways people to allot her a lower birth without any cheating on 6th June 2015. Regards, Saroj Kumar Nayak