[Resolved]  Irctc — Amount debited from my card even though I did not book any ticket on line

Address:

Mumbai City, Maharashtra

Today at 8.08 pm I received SMS on my mobile # [protected] from ICICI BANK that " Tran of INR 872.47 using credit card 4xxx5003 is made at IRCTC ON 17-NOV-14". On checking with the bank they have informed me that this amount is against transaction I'd 002019 on 17-NOV-14. I have not booked any ticket today and I am surprised how this amount has been charged to my credit card. I had booked a ticket using this credit card yesterday, the PNR no of which is [protected] and the total fare charged was same I.e 872.47 on my above credit card. What surprises me is the same amount of 872.47 is again charged to my credit card although I have neither booked any ticket nor did I visit IRCT site today. I therefore request you to immediately revert this amount back to my card with intimation to me. I am advised by my bank to file police complaint but I thought it proper to resolve the matter through your "Online Complaint Forum". Hope the matter will be resolved immediately. Yours sincerely, YUSUF AZAD