Irctc — Amount deducted but ticket not confirmed

Address:New Delhi, Delhi
Website:irctc.co.in

I have tried to book ticket twice from NZM to CBE today but both the times amount was deducted from my account but ticket was not confirmed.
I want the refund as soon as possible.

Trasaction ID : [protected] and [protected]

Train details: 12646 ERS MILLENUM EX

Date of booking : 07/04/2017

Journey Date : 18/04/2017

Ticket Details : 1 Adult ( General)
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Apr 10, 2017
Updated by KeshN
Its been 3 days but my complaint has not been resolved..
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