Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — Badly cheated by IRCTC online shopping

pramod0707

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I have ordered(Order No - IRSP4642131) the following articles in IRCTC Shopping . when i have checked the my status than made a call to customer care Ms Manisha. she said you have mentioned two pin no we got confused so your order will not be deliver . what statement she did ? if my mistaken if i have entered the wrong pin code IRCTC should inform to customer by mail or by call to confirm the correct pin code or you should check in data base .i am not in remote area . Neither by call or by mail they have response i made almost 10 time call to their help desk no but same kind of story, even i asked to them to deliver the same box in my address i will bear the delivery charges they are not ready to listen .today i got commitment from Mr Divye by evening you will get call back but no response . two mail with reminder i have sent them they are no reply from them.

Now i am going to consumer court & charging 10 time of my shopping amount ..Pl let me know what kind of legal actions i can take .

Ref Order attached ..

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Aug 13, 2020

Complaint marked as Resolved

Irctc customer support has been notified about the posted complaint.

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Comments

pramod0707

from Mumbai, Maharashtra

Again I am repeating the same kind of story about my first time shopping experience with you guy . to keep in loop with all senior management team of IRCTC owning to irritating & full of arrogance behavior by IRCTC Online shopping team .
Background of the Issue
1. On 26 Oct have made a online purchases worth Rs 1985/ through the channel of IRCTC online shopping portal, my transaction process got completed & system generated the ordered no -IRSP4642131 & received sms & mail for order confirmations

2. On 27 Oct when checked my order status I got confused because my order shipped to Bangalore, @ the same time made a call to irctc help desk Ms manisha said you have entered two pin code so it’s your mistake now your order will cancel, she was not able to listen anything neither transfer to call any of the senior person & held me for mistake.

3. Since then keep calling to IRCTC had word with Ms Ishali. Ms Neha. Mr Divye & Mr Rahul each one is telling you have done the mistake so your order canceled now, even I asked to them send the same box to me i am ready to bear the delivery charges, I got surprised Mr Rahul said you can do whatever you want this is our company policy .if the company policy is not transparent for customer who are the base of the business what the use of such policy .

4. Even i don’t know how dual pincode has come in my address, supposed I did the mistake but the person who prepared the box @ delivery center stick the customer address on box that time he should noticed that how two pincode can be possible in one address, neither I got call or nor any mail regarding wrong pin code, at lest you should hold the delivery till the pin code confirmations or build a system such a manner that it can be correct automatically.

5. There are no such policy in irctc website that if pin code is wrong delivery will get cancel .

6. Requesting to the senior management to take the issue seriously why customer should suffer .

7. It seem no one tracking the customer grievances the kind of behavior employee carrying its very harmful in long term run it’s a service industries customer service employee feel the pain of customer then they can be success in their filed.

8. When my box was in Bangalore that time i put a remarks on columns that I belong to Mumbai why have you sent order in blr.

9. Hoping to get the my ordered soon before knocking the door of legal consumer court.

Sanjaygupta7

I have purchased material from Shop IRCTC &amp; received consignment of order # IRSP5473265 on 8/5/2014. The consignment consist of Foce Golden Vx 50 &amp; Vx 10 - Couple Watches and Mafatlal Black - Suit Material. When I opened Watch pack, found that male watch is not working. Its time adjustment knob is not working. I have register complaint online and communicated many times to resolve my issue but consumer care saying that go to any company shop and get repair it.
This is brand new watch and even unused so it must be replaced by IRCTC shop but IRCTC shop says to repair it by own.
This is the working pattern of a Govt. of India Organization. It is very shameful for Indian organization who cheating their own people.
Can this online site provide me justice ?? or it is same as IRCTC !!!