Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

With lots of trust on Indian government run'IRCTC', we had booked Dakshin Darshan Pilgrim Packages for our old aged parents, but the tour is coming out to be a big failure with the kind of hardships faced by our Parents on account of mismanagement and misco-ordination. The Tour started just 2 days back, and right from the beginning there are issues, not even a single day has passed by wherein our parents have repented our decision to trust IRCTC.I will highlight few points below: 1)The Train was 4 hours late for boarding itself, no prior info was provided and so, the old aged parents had to sit on the railway platform, in the extreme cold. 2)The Train reached late on the first sighseeing place'Ujjain'. 3)The Schedule is changed at Ujjain, not following the Itinerary mentioned on IRCTC website. 4)The train was scheduled to start at 9:30 PM from Ujjain, and it started at 1:30 Am on following day, and all the Pilgrims were forced to sit on the railway platform in the extreme cold.And as this was not planned, and coordinated, nobody was carrying woolens for the night, as all the stuff was kept in the train and the Train was taken to Indore for some repairs. Inspite of the above, there was no arrangement from the Railways for this situation, if there is a delay due to Railways, it is their responsibility to arrange suitable facilities like woolens/bedding/accommodation, but there was no trace any such arrangement, and it was only full of mismanagement. With that, i'd urge railways to recall this tour and refund everytbody's money, as we've lost our trust on Railways and cannot leaved our old aged parents at the behest of irresponsible persons.

Hi Sir, This is with regards to draw your attention that since i am a regular customer of your service for my Travels and Since I had been using my SBI Debit Card to book my Tickets this many days, but now unfortunately i am not able to avail this facility for booking ticket through my SBI Debit Card. So its my Ernest request to kindly try and understand my situation/circumstance that m going through.Thanking you for your Cooperation And Looking forward for your. Thanking You Pankaj Murmu IRCTC Customer

I have booked a ticket through an agency. I cancelled the ticket on 29/10/2014 and got a message from IRCTC saying collect the money from agent. I repeatedly tried calling the agent but he is not responding. He took Rs. 2000 for one sleeper class ticket. Please help. PNR [protected]. Bangalore to Howrah, Duronto Express Date of journey: 24/10/2014 Agent Name: Tarak Agent Mobile Number: [protected]

Dear Sir, I booked a ticket from kacheguda (kcg) to guntur on 3rd Nov 2014.A failed transaction occured under transaction No. [protected]. It is appearing in your site but when I tried to know the status of refund it is not giving any answer. Hence, I request your good office to refund the failed transaction money at the earliest to my account with you. Yours truly p v subba rao.

Dear Sir, I am a Sub of Agent Easy Bill. My WA No. Is WA[protected] इजी बिल द्वारा मेरे द्वारा सारे दस्तावेज व रुपया १०, ००० डिपॉज़िट करने के बाद भी इजी बिल करीब ५ माह से रेल अकाउंट को चालु नहीं कर रहे है एवं आगे रहकर कोई जानकारी नहीं देते है अकॉउंट खुलवाते समय पूरा सहयोग देने की बात कहने वाले अब फोन उठकर काट देते है.…। मै अपने आप को ठगा सा महसुस कर रहा हू. मुझे मेरे हित में जो उचित हो वैसी कारवाही चाहिए

i have booked my ticket in indore pune 3ac tatkal, my pnr no is -[protected] on 11/11/2014, but some reason i cancell my ticket. but irctc is not refund me any amount.i loss my full amount rs 3160, so my request is that when we cancel tatkal ticket pleace refund some amount, it is total loss for us. my cancellation id is [protected].

I hariram singh thakur having with login.id drTHAKUR and i forgotten my password and secure Quaction answer also. hence i request you to please recover my id with password. Thanking you sir. mail.id:[protected]@gmail.com Mobile ;- [protected]

Booking Transaction Id: [protected] Dated 15.11.2014 All E-Ticket booking procedures followed properly and payment made by NEFT from my ICICI savings account (I have necessary bank document to prove the transfer of the fund to IRCTC), but tickets not booked. I don't know what went wrong. I request you to refund my money (Rs. 4108.71) to my ICICI Savings A/C as early as possible.

I have booked a ticket by train No;12295/Sangamitra Express on[protected] at17-46 for journey on[protected] from BangaloreCY to Chennai Central.An amount of Rs1133.72 was debited to my SBI Debit card Vide txn#[protected].Again immediately the same amount was debited in the same card Vide txn#[protected]. I have purchased only one ticket and the same amount is debited twice.Kindly look into the matter and give me credit for Rs 1133.72.Ihave taken up the matter with SBI also but with no result so far. In case, you need any further info, please contact me on my Mobile No ;[protected] or [protected].Early action requested.Thanks.

The catering contractor of train No 12618 do not provide any menu or tell properly the details of food items available with them. They only say Veg food and at the end of journey (in the second night) collect money at the rate of Rs 94.00 per plate of Veg meals. On 27th sep 2014 I boarded the train from Itarsi and hsd Veg food from the pantry car. On 28th the attender asked payment @ Rs 94.00 per meal. On asking why is your food so costly, he sald that this is our rate and there is no other cheaper food available with the pantry. On insisting he gave me bill for the amount (though hesitatingly). On enquiry it was revealed that the contractor is cheating the passengers by hiding the fact that he is bound to provide Veg meals @ Rs 40.00 or so per plate. Please look in to the matter seriously and provide compensation to me and relief to other passengers. On ringing to the toll free number of IRCTC it was told that the complaint can be lodged at the same time only in such cases. Sir how is it possible in the KONKAN rails where there is no net work coverage for long long distances. please provide instant relief and save the passengers form being looted by IR/IRCTC/Catering contractor. please let me know is there any monitoring mechanism by IR/IRCTC for checking such type of robberies.

i DIDDI.BHASKAR having with login.id baskrdiddi and i forgotten my password and secure Quaction answer also. hence i request you to please recover my id with password. Thanking you sir, bhaskarDiddi plot no 24 manjuenclave, siddharth colony ECIL, KAPRA-62 mail.id:[protected]@gmail.com Mobile :+[protected]

My purse stolen at vadodara railway station on 14/11/2014 at Enquiry Counter. No one should take disadvantage of my important documents what was in my purse, hence registering my complaints. Purse was having 2 to 3000 rupees and driving licence, Pan card and many more important documents. If found please return to my following adress; No need to return money, documents is sufficient. Name- Maninath dubey, Plot no - 102, jaihind nagar, Nandurabar, Maharashtra pin-425412. Mob-[protected].

supplied mineral water bottles in bad condition with mfg date 2nd jun 14 ...feedback performa to whom given served them many time with tea and coffee on birth 49, 50, 51 on train 12260 departure from delhi to sealdah 14 Nov .when asked by me "Mr. ks purohit birth 47 B2" told no hot water available by Mr. bapi serving caterer. ...and just after half an hour 6 to 7 coffees were made available by said caterer to the person on birth 49, 50, 51 B2. ...

Sir, I booked train tkts from vijayawada to secunderabad for 13.4.2014 night special train with txn nos.[protected] &[protected] and both times an amount of Rs.322.49/- was deducted from my sbi savings acct.A total of Rs.644.84/-was deducted from my acct.and both times tickets were not generated into my irctc acct.Therefore pl.refund my amount immediately. Thank u

Dear sir You sent this mail With reference to refund against PNR Number [protected] with reason Passenger Not Travelled., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds SC under case No. [protected] with reason, As per chart, passenger has travelled . Here my query is Passenger has travelled as per your records. Due to sickness i was not travelled on that date. Later i was booked another ticket through my login ID and travelled by me. I am not travelled on the day where TDR was filed by me.where i was supposed to cancel my train ticket before 3 hrs. It stating that ticket cancellation is not possible file TDR. I filed TDR as a reason Passenger Not Travelled. How far it is correct as per chart the passenger has travelled with out travelling the passenger. If the Ticket Collector was sold my ticket to some other passenger and get money from them and wilfully entered in in the chart Passenger has Travelled. Where is the proof and how can i believe he is not sold my ticket to some other passenger for getting money and entered passenger has traveled in the chart . Here i attach my TDR history and My Ticket booking history where you get my subsequent journey details for your perusal. I am awaiting your prompt response.

hi, I had a really bad experience in Mumbai to Delhi Duronto Express. We were served rotten food and beverages when we asked the train crew members to replace the food they refused and left the compartment and never returned back. Since we all were very hunhry so we decided to hunt for the manager and other staff members. But unfortunately, it brought us no success as we were denied to replace the food. Besides, the bedding was very dirty and incomplete Only a few lucky passengers could get the hand towel and other few could managet to get pillow without covers. I want to make official complaint please suggest me the way. My telephone no is [protected] and email I'd is [protected]@gmail.com

Hi People, I am Jerald from Pune. I booked a ticket for me and my wife on Sep 10 through IRCTC and the waiting list was 1 and 2. So I thought that it would easily clear as we have 2 mnths to travel. But at the exact travel date I checked my status of the ticket and it still said waiting list 1 & 2. I don't think so not even one cancellation would have occurred as I saw the train simply had some seats which were not occupied. Also they said that if ONLINE TICKET has a Waiting list, then we are not supposed to board the train. If this is the case, WHY ARE YOU LETTING CUSTOMERS BOOK TICKET ONLINE ONCE THE QUOTA IS OVER? Unneccesarily we booked the WL ticket and we cant board the train? Then why is the system accepting those tickets to be booked. The system can simply say that "Booking have gone to waiting list, so booking closed" And we are asked to leave the train because this WL ticket is not valid. Then what about money which spent? They said they will refund, I said we book tickets to travel, not to get refund. So allow even WL Online tickets to board the train. These Internet users spend more money than the guy standing at the counter to get the tickets. Thanks

I have Booked Ticket online by IRCTC.At the time of booking ticket show available. When I Booked Ticket it show in waiting list . I call on 139 to conform that the person told me that you can wait for till chart preparation.Now chart prepare but Same status is showing Waiting list.Now i am doing cancel the ticket but it should not possible it showing the file TDR. I am doing same also but it show that After charting all passenger in wait list so PNR will be drop and file TDR will NOT be allowed. At the same time railway enquiry person told me the if ticket not conform it will automatic cancel and payment will be refund in the account. Please help in this matter Booking details is given below: PNR Number : [protected] Date : 10-Nov-2014 Train Number : 12144 Train Name : SLN LTT SF SPL From Station : SLN To Station : LTT Boarding point : SLN Reservation upto : LTT Class : 3A No of passengers : 3 Charting Status : Chart Prepared Upgraded Class : Quota : CK Remarks : Status Report Booking Status Current Status CKWL/5 CKWL/5 CKWL/6 CKWL/6 CKWL/7 CKWL/7 Acronyms CAN CANCELLED CNF CONFIRM RAC RESERVATION AGAINST CANCELLATION WL WAITLIST RLWL REMOTE LOCATION WAITLIST PQWL POOLED QUOTA WAITLIST RSWL ROAD-SIDE WAITLIST REL RELEASED NR NOROOM

From last 5- 6 times I am trying to book tatkal but somehow its not happening. Every time I reach the pay option and make payment but every time it brings back to error page. Previously I was able to book but now I don't know why this things are happening. Even after payment seats are not booked.Kindly look into this matter.

Name - prathidevadaskumar s irctc user id - prathi95 mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself