[Resolved]  Irctc — complete negligence of duty /responsibility by railways staff

Address:

Khordha, Odisha

TO The Consumer Forum, IRCTC dear sirs, this is with reference to my train journey from Bhubaneswar to Chennai & the prevalent state of affairs, the total NEGLIGENCE OF DUTY /lack of responsibility/ accountability on the part of the concerned railways staff. I had a very bitter / horrible experience on the train no : 12510, train name-Gauwhati Bangalore express, date of journey : 12th November 2014, PNR :[protected], coach no : S6 seat -57. I had big difficulty in boarding this reserved coach S6 at Bhubhaneswar station, there were unauthorised travelers who had occupied all seats, this coach is said to occupy only 72 passengers legitimately, but there were more than 300 passenger inside the coach. many passengers were seated in the pathways inside the coach. it was so difficult to even walk inside the coach to my reserved seat/berth .i had to argue/quarrel/fight with the unauthorized passengers occupying my seat. lots of luggage was dumped near the toilets. one side door of the coach was completely sealed and blocked by these unauthorized passengers. people were sleeping in the pathways of this coach. even to go to the toilets during the day and night was so difficult. the wash basin was dumped with luggages. this reserved coach S6, resembled worse than an unreserved compartment. almost all these unauthorized passengers were laborers/labour class. there was no sign of the T.T throughout my journey from Bhubhaneswar to Chennai. I have in this very same East coast train route, during my earlier in February month in 2014 from howrah to Chennai during a train journey, I faced the same problem. I sincerely appeal to the railways department, to own up their responsibility for the above state of affairs & kindly request you to : 1) to please reimburse my travel expenses as a compensation for the mental agony I have suffered during my journey. 2) please sack the concerned staff who were not doing their duties, and correct the above by remedial actions/ measures. awaiting your reply, with regards raam kumar Chennai e mail : [protected]@yahoo.co.in