Irctc — COMPLIANT FOR NOT REFUND, TDR FILE BUT NO REFUND

Dear Sir/ Madam, Kindly see the bellow mail for TDR PROCESS, I WAS FILE TDR ON 4TH March but till date i haven't received payment for the same. The train was delayed by 14th Hour at that day & i was not travailed on train..!! I am surprised with the delayed on payment form IRCTC. If this is the situation then i have to bound to file a case in consumer forum also. Kindly reply on urgent basis --- Thanks and regards, SAURABH SRIVASTAVA [protected] From: [protected]@irctc.co.in Sent: Wed, 04 Mar 2015 17:21:59 To: [protected]@rediffmail.com Subject: TDR Process *Dear Customer, * We wish to inform that your request for refund against PNR Number *[protected]* for reason *"Train Late More Than Three Hours and Passenger Not Travelled."*, has been received and the Reference No for this is :*[protected]* The case is being forwarded to the concerned Zonal Railways to process refund through EDR/ Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf. However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC. IRCTC will be reverting shortly with particulars about the Railways that is handling your TDR case based on EDR status. The EDR refund process normally takes 7days. You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History. In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back. For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in This is an Auto generated mail. Please do not reply. -- *With regards, Customer Care, IRCTC, [protected]@irctc.co.in*