Irctc — Delays

Good Day, Myself Sumeet Misra, i had booked a ticket for my Grand mother (age-72) Mrs Shail Shukla and my younger brother (age-12) Vansh Shukla, Pnr No. [protected] from Train No. 11103 from Jhansi to Bandra terminus dt 01-June-15. It was a waitlist ticket which got confirmed and hence we did not had seat no. and coach which was to be displayed on chart. Scheduled departure time for train is 16:50 but the chart was not prepared until 17:05, my grandmother is too old to run within the train with luggage and look for her seats, my younger brother is also too young for that. I am NRI and i was trying to follow up things from here in Amsterdam. I consider this as the negligence on part of railway staff as their was no announcement regarding his delay. I am writing this mail to ensure that these things are not repeated as this may cause serious problems to passengers especially old aged / physically challenged passengers. my email id is [protected]@gmail.com . Please notify my of any action you have taken or intend to take to avoid reoccurrence of such things. Thanks Sumeet