Irctc — Duplicate tickets booked as first transaction was shown failure.

Address:

Ernakulam, Kerala

Respected Sir/Madam - I have booked two tickets for my sister and family for travel from Aluva to Kannur and back to Aluva on March 21st, 2015. The travel date is March 22, 2015 and the ticket was tatkal booking. I was booking ticket from Aluva to Kannur, from bank transaction page to irctc page was taking a long time and finally it failed and I was logged off. Again I started from scratch and made payment and booked the tickets (PNR #[protected] – Train no 16305). I was expecting the first failed transaction amount to credit back to my account in few days as this was usual scenario with tatkal. But first booking booked a ticket have same details (PNR #[protected] - Train no 16305). Same issue happened with return ticket also (PNR #[protected] & [protected] – Train no 16348). I realized this double booking only when my sister boarded train today morning and two seats were allocated for them. I know as it is tatkal ticket I won’t get a refund, but still I have cancelled a transaction (PNR #[protected] – Train no 16348) so that someone else in waiting list will be benefitted. I am very disappointed with the system. Irctc system should not allow a second transaction with same passenger name, same train number, same date and over all same proof ID. It is system fault. You need to take some action to include a validation to see if duplication is happening. Request you to take some action on this so this scenario does not happen again so people don’t waste money and someone won’t lose chance. Expecting a quick action. Please let me know for any concerns. Thanks, Lipi Prasannan