Irctc — IRCTC failed to refund my ticket cancellation fees

Website:

www.irctc.co.in

On 30th April, 2017, I cancelled 2 tickets with respective PNR numbers as - [protected] and [protected]. I had mailed several times IRCTC but my account was not credited by the amount.

I had made an eticket and now I am in splits as to the fact that if this is the condition of Indian Railways refund procedure then what a predicament it is for consumers?!