Irctc — IRCTC has not provide food in the train even after advance paid

Address:Gurgaon, Haryana, 122001
Website:www.irctc.in

Sir, i have booked food from irctc online and paid in advance but they have not provide food even after talked with their vendor mfc at allahabad. We are travelling with small children. They was very hungry and after a long wait they slept without food. Kindly take a strict action and refund soon.
Shivani (Mona)
C/o sanjeev kumar
Cell no. [protected]
Pnr [protected]
Train no.12801 dated 12/03/2017
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Mar 20, 2017
Updated by sanjeev kumar
IRCTC has neither given refund nor any compensation till today.
Complaint comments 

Comments

I booked tickets on March 10, the transaction got successful but tickets were not booked.

I got no mail or message from IRCTC regarding the same.

Details:
Transaction ID: [protected] Train No./Name: 12378/PADATIK EXPRESS Date of Booking: 10-Mar-2017

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