Irctc — money is not refunded to my account

Hello,
Sir/mam

Its all most 15 day pass from the date of booking.
But as its was a fail transaction my money is not refunded to my account
I talked about this matter to my bank.They said refunded has not been initiated from IRCTC

And one more this customer care are also not taking care of me..
They are ignored me...
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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