Irctc — No refund against Canceled Ticket

Address:

Vadodara, Gujarat

I booked a ticket from BRC to BVI in Golden temple Mail. PNR No [protected]. I got the message from Irctc that the train has been cancelled so please cancel your ticket online to get the refund. So I cancelled my ticket but still didnt get the refund. I got the message again after 10-12 hrs that the train is still on but till that time I already cancelled the ticket. The journey was important to me so I called them and asked if I can still travel which they refused. So I didnt get the refund and also was not able to make the journey. In the message it was clearly written that cancel your PNR online to get refund. I have been mailing them many times but no response. Please look into it. I am attaching the message they sent.