Irctc — No refund initiated

Address:	Kolkata, West Bengal, 700092
Website:	www.irctc.co.in

I had booked a ticket for my friend for howrah - mumbai duronto express. The pnr number is [protected]. I had to cancel my ticket because of private urgencies but when i tried to cancel it on the irctc website, but because of their maintenance break the ticker was not cancelled on time. Then i was directed to file a tdr which is did and i was advised that it will be refunded within 7 days. When i contacted irctc, they said that it may take as much time as they want which was very inconvenient for me.

After a couple of emails over a period of 2-3 months they ultimately reply me saying that my case has been dismissed with reason that "as per chart, passenger has travelled".

I was shocked to this statement and when i asked to produce them the reports they didn't reply me back.

Now my question is that how could the passenger travel when tdr was filed? Even though the chart was prepared, why was it not updated to the railway officials that for pnr [protected], a tdr has been filed.

I am sure there are lots of consumers like me who has been duped with this kind of vicious practices from irctc.

Please look onto this matter as i want justice to be done with me.