Irctc — No Ticket Refund

Address:

Mumbai City, Maharashtra

PNR:[protected] Jabalpur mumbai garib rath. Train was cancelled. No Ticket Refund still. The customer care is speaking of no refund because of no manual cancellation. How stupid it is to cancel the e-ticket when train is cancelled itself and is announced in newspaper that money will be refunded. E-ticket is automatically cancelled when train is cancelled and money shall be refunded, without manual cancellation. This is very wrong. Urgent action is required.