Irctc — No/delayed response from IRCTC regarding TDR

Address:

Pune, Maharashtra

1. I had booked 2 tickets from Pune to Nagpur for same date, 1- 3tier AC (waitlist) and 1 - sleeper class (confirmed). 2, When the chart got prepared, my AC ticket got confirmed. 3. I filed TDR for cancelling sleeper class ticket couple of hours before the train departure. 4. IRCTC's reply on my TDR request was that TDR is rejected with the reason ""As per chart, passenger has travelled" 5. When enquired more, IRCTC asked me to provide proof of not travelling on that PNR 6. I have provided PNR number of my AC class ticket as an alternate travel proof 7. Since then, IRCTC has not replied back to me even after sending them several reminders. 8. I don't see the requested TDR in my TDR history anymore. Kindly help me in getting reply from IRCTC and possibly the refund.