Irctc — NON REFUND OF BOOKED TICKETS DUE TO TRAIN CANCELLATION

Address:

Agra, Uttar Pradesh

RESPECTED SIR, I ( S K SINGH) BOOKED TICKETS FOR JOURNEY ON DT 22/05/2015 FROM HABIBGANJ, BHOPAL TO INDORE VIDE TRN NO 22185, PNR NO [protected], TXN NO [protected] BOOKING DT 20/05/2015 FOR RS 1500/- FOR 4 PASSENGERS. BUT UNFORTUNATLY THIS TRAIN WAS DECLARED CANCELLED BY INDIAN RAILWAY.THEN I CONTACTED FOR REFUND BUT AT BHOPAL RLY STN I WAS TOLD THAT THOSE WHO HAVE BOOKED THERE TICKETS THROUGH INTERNET WILL AUTOMATICALLY GET REFUND. AFTER WAITING FOR REFUND WHEN I DONT GET ANY INFORMATION ABOUT IT, I STARTED CONTACTING CUSTOMER CARE FROM 1.00PM DT25/05/2015 AND I WAS ABLE TO CONTACT NEAR 5.00PM. CUSTOMER CARE OFFICER TOLD THAT ACCORDING TO RULES YOU CAN GET REFUND WITH IN 3DAYS.THEN I WENT FOR REFUND THROUGH IRCTC PORTAL BUT IT GAVE MESSAGE THAT YOU ARE TO LATE FOR GETTING REFUND. IT WAS SHOCKING THAT WHY RAILWAY DID NOT INFORMED ME TIMELY ABOUT CANCELLATION OF TRAIN AND TO GET REFUND TIMELY BY MESSAGE ON MOBILE, EMAIL ID THOUGH THEY GIVE MESSAGE ABOUT EVERY THING. HOW CAN RAILWAY KEEP BOOKED TICKETS AMOUNT ACCORDING TO SELF MADE RULES.OTHER ORGANISATIONS LIKE BANKS, INSURANCE, ETC GIVE UNCLAIMED AMT ALSO AFTER SEVERAL YEARS. THATS WHY I WANT MY REFUND SOON BECAUSE 25/05/2015 WAS THIRD DAY FROM JOURNEY.OTHER WISE I WILL LEGALY APPROACH FOR THIS AND IRCTC RULES FOR KEEPING PASSENGERS REFUND AMT ILLEGALY------- S K SINGH, H NO 68, DEFENCE ESTATE, PHASE 2 .AGRA CANTT, UP MOBILE NO [protected], [protected]