Irctc — online booking / tatkal error

Its really sad to say that indian railway server or booking is not up to the mark for past few months for online booking. Individuals are not able to book tickets on irctc for any urgency (I. E. Tatkal). Web page allow the user to login at 11 but page refresh itself take time and booking allow to fill the passenger information and take till payment. But after that no progress our amount will be debited from bank but we wont get the ticket - error will be raised showing - gateway error or no open tickets or server error and that refund will take 10 days to credit back to us... My suggestion is government can give railway to private companies to run the train at lease will get ticket with higher cost which we usually pay if we not able to travel in train. I dont know why its happening is bandwidth issue, as normal people will have a low bandwidth internet connection and plans should be brought to help them to book the tickets.