Irctc — ordeal due to wrong message

Address:

New Delhi, Delhi

Sir, I booked three tickets with PNR No. [protected] through IRCTC for travelling on 30th May, 2015 from NDLS by the NANDAN KANAN Express, Train no 12816. But I received a message from the IRCTC on 28 May that the train was cancelled and I was requested to cancel my PNR No. [protected] to get refund as per Railway Rules. Therefore I in compliance with the message cancelled the aforesaid PNR to get the amount refunded. Surprisingly, the full amount of my tickets was not refunded in spite of it being Railway’s fault. My wonders knew no bound when I came to know after cancellation of my PNR that the train was not cancelled on 30 May at all and it departed the NDLS as per schedule. I had an urgent appointment. My first question is why levy was charged on my ticket value as the train was cancelled by the Rly. Secondly, why I was not informed if the train was rescheduled giving me an opportunity to re-book my tickets. Thirdly, how will my loss be compensated not only for the levy on my ticket value but also other pecuniary loses and unnecessary harassment as a result of cancellation of the tickets? Last but not the least who are behind such irresponsibility? The authority should look into the matter and adopt necessary action. I Look forward to your immediate reply.