[Resolved]  Irctc — PNR No. [protected] – Partial Cancellation of Ticket

Address:

New Delhi, Delhi

I got the e-ticket booked online under PNR No.[protected] from my Login ID on 27th May, 2014 consisting of 5 passengers. It was a confirmed ticket for all 5 persons under Coach/Birth No(s) C1-21, 22, 23, 24 & 25. On 16th June, 2014 at 7.44 p.m., I received a message on my mobile informing that “Your ticket Partial Cancelled and amount 1110 will be refunded in your account.” I am shocked to receive this message as I never got the ticket partially cancelled nor I requested for its cancellation. When I checked the PNR status, I found that 3 out of 5 passengers tickets were cancelled in a sequence i.e first, third and fifth passenger (C21, 23, 25 - odd numbers). On enquiry from Railway Helpline[protected] over telephone and through various e-mails to [protected]@irctc.co.in, I was informed as under : a) The ticket under PNR:= [protected] is successfully partly cancelled at your own end. b) The ticket under Pnr no [protected] was booked using upgraded version and to check the booking history, please follow the given path Log in>Proceed for booking>My Transaction>Booked ticket history. c) Your PNR NO:[protected] is canceled by your end only with the user id:-avneet1993 The above reply was totally evasive/stereotyped and not in consonance with the queries made by me as under : (1) These tickets were not cancelled by me i.e from my login ID using my PC/my Mobile etc. nor I made any request for their cancellation. (2) As nothing is being displayed in the history (booked/cancelled tickets) either in old as well as upgraded version of your site, please tell how the cancellation event has been exercised from my end. I have also forwarded / attached all the screen shots (to [protected]@irctc.co.in) that has been captured from your site on 17/06/2014. No screen shot shows the details of the ticket booked on 27 May 2014. I, therefore, request you to provide me the details how the cancellation event has been carried out and what was the mode of cancellation. Also provide the IP details/e-mail/number details used for cancellation. Please expedite the issue and provide with a proper resolution as the Journey date is 23rd June, 2014. I also request that this issue should not be assigned to a Customer Care Executive and some senior level official should look into the matter immediately as I have already wasted one full day following up the matter with them and have suffered too much harassment and mental torture. (Avneet Singh) M-[protected] / [protected]