[Resolved]  Irctc — Poor maintenance of Toilets

Address:

Tiruchirappalli, Tamil Nadu

Dear Sir/Madam, I would like to bring to your notice the pathetic state of the toilets maintained in the Rock Fort Express (Train No. 16178). I travelled by this train from Srirangam to Tambaram on 23-OCT-2014 in B3 AC Coach. The toilets just at the entrance of the coach were wet all over, smelly and unclean. In fact, the Western toilet was leaking water from. I moved to the toilets in the adjacent coach through the vestibule. They were similarly in a miserable condition. As a passenger who has paid AC fare, I am very disappointed with your service. I request you to take necessary action not just to resolve this temporarily but also to have a permanent solution for the problem by having regular checks in place. I earnestly hope for an improved travel experience when I commute next time. Yours sincerely, Siva