Irctc — refund for tickets

Address:

Mumbai City, Maharashtra

I booked a ticket in online tatkal on 8th june 2014. My payment was done but i did not get any ticket. So i want my money to be refunded back Rs 686. And ticket was booked online in goa kranti express. So if ticket is not bookes then hoe money can be deducted. Hope to have an early reply.