Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — Refund has not been done for RAC ticket on which passenger did not travel.

saurabh1509

from Pune, Maharashtra

Address:

Bhopal, Madhya Pradesh

TDR refund has been rejected for RAC tickets (TDR filed within 3 hours of actual arrival at source station): I have filed TDR for RAC tickets and it has been rejected and reason provided is : "Invalid TDR Timestmap : RAC" which is not the case in actual. TDR has been filed within 2 hours of actual arrival of the train at Bhopal Jn. Below are details of the same: Transaction ID: [protected] TDR Filing Date: 24-Dec-2014 09:24:19 HRS TDR Status: CR Repudiate Cancellation ID: [protected] Reason For TDR: Passenger Not Travelled Due To Ticket In RAC After Chart Preparation. Also, train was late more than 6 hours on that day. This was also one of the reason for not travelling.

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Aug 14, 2020

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 05, 2015

Updated by saurabh1509 My mobile no is : [protected] (in case it is needed)

Jan 06, 2015

Updated by saurabh1509 I received a call from an unknown number. They told me that your money will be refunded but for that you need to tell us your card details including Card No, Expiry Date, and CVV No. As i am not sure about authenticity of that person i did not share card details and asked that person to reply to my email id seeking this information. If they are authentic person, then also my concern is that why do i need to provide card details? They should have this information from IRCTC.
Please reply!

Jan 12, 2015

Updated by saurabh1509 Hi,

May i know status of this complaint as it's already one week since raising this complaint?

Thanks in advance!

Saurabh

Feb 17, 2015

Updated by saurabh1509 I am very disappointed that after lodging this complaint, the issue has not been resolved in more than a months time. I am not sure about the usefulness of this portal.

Can anyone from authority let me know the status of this complaint or i will have to take actions accordingly?

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Comments

saurabh1509

from Pune, Maharashtra

I received a call from an unknown number. They told me that your money will be refunded but for that you need to tell us your card details including Card No, Expiry Date, and CVV No. As i am not sure about authenticity of that person i did not share card details and asked that person to reply to my email id seeking this information. If they are authentic person, then also my concern is that why do i need to provide card details? They should have this information from IRCTC.
Please reply!