Irctc — Refund of Cancelled Train

Address:New Delhi, Delhi

I booked tickets from IRCTC mobile application. PNR-[protected]. The train got cancelled and when I try to cancel the ticket from the Application it said that Chart has already been prepared. There was no option of filling a TDR on the mobile application So I thought the amount will get refunded automatically. Since 20 days I dint get a refund so I called IRCTC and they told me I had to cancel the ticket in 24 hours. How can i cancel the ticket when I want even getting an option and also how can someone cancel a ticket of the cancelled train. When I did login through my website on laptop then those tickets werent even visible. Please help get the amount refunded back to me. 1070 Rs is a very big amount for me and Indian Government cannot loot us like that.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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