Irctc — refund payment of train cancell

Address:

Mumbai City, Maharashtra

Dear Sir, I booked reservation is online .My pnr no is [protected] and my booking date is 17-Aug-2014 and travel date is[protected]. But that days my train is cancelled from your site. Due to kokan raily heavy rain or some reason. But my payment is not refund. I called irctc customer care he said when your train is cancelled you are cancelled the ticket in 72 hours. If you are not cancelled the ticket 72 hours payment is not refund. But sir, when our waiting list ticket is not confirmed irctc automatically cancel the ticket and refund the payment . But in this case I booked the ticket and it is confirmed and I available on that journey date at station. And train is cancelled from your side. That is not my problem . So please sir look into this issue and please help me refund the payment.