IRCTC Refund — refund given by irctc but not credited to bank

The ticket was auto cancled 12th june, 2018 which i booked via itz's payment gateway. The amount should have been refunded by 13th june, 2018 but has not been refunded even after 9 days. According to irctc the ticket has been cancelled and the amount has been sent to itz but the refund has not been credited to my account.
Cancellation id - [protected]
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