Irctc — refunded to zaakpay and not to bank account

Address:	Pune, Maharashtra, 411038
Website:	Irctc

My details
Transcation i'd: [protected] dated: 21st march 2018.
Refund i'd: [protected]
Pnr: [protected]
Amount: 2830/-
Bank: zaakpay pg.

When it will be credit to my account as followed.
Bank name: karur vysya bank.
A/c: [protected]
Ifsc: kvbl0002103.

Kindly advise your comments that how many days and what is the exact process of getting refund to my bank account
It is just wasting the time.