[Resolved]  Irctc — Refusal to refund the money for cancelled train

Address:

Mumbai City, Maharashtra

Dear Sir/M'am, We had e-ticket for 26th December'14 from CST (Chattrapati Shivaji Terminus) to Jabalpur & Pipariya for 12 adults & one child (10 years old) in Kolkatta Mail scheduled to depart at 21.25hrs. The train was cancelled without any prior information or message from IRCTC. We co incidently learnt about the cancellation at 17.00hrs had to make alternate arrangements. We faced a lot of inconveninence to make alternate arrangements at the last minute and incurred unreasonable expense. We were going for a vacation and did not know about the TDR procedure. On inquiring for refund after return we were informed that the they cannot refund the money as TDR was not filed. Why do the consumer need to file a TDR for the train that was cancelled by Railways without any information. Our PNR numbers are [protected], [protected]. Regards, Mayur Parekh Mumbai. +91-[protected] Kindly arrange to refund the money for our PNR numbers ( [protected], 855655