Irctc — regarding refund not done

Complaint numbers of irctc not working and responding.
My refund is not done for cancellation of tickets which i have done many days back.
My mail reply is also not given.
This is very irritating and annoying.
I have been trying to follow up with them since many days. Their numbers are not working.
Only one number, which is of catering srvices, is working. I tried to email also but no response was given.
Infact the feedback form is also not working on irctc.
Since there is no other website for train bookings i couldnt book my tickets. And they have kept approximately 3000 rs and not refunded me.
This is very very annoying.
Kindly take serious action for irctc website.
It should be user friendly and customer friendly so that customers can reach out for their queries.