[Resolved]  Irctc — Regarding TDR filed against PNR [protected]

Address:

Chennai, Tamil Nadu

Hello, This is in reference to PNR No: [protected] (SC to MAS) for which tdr has been filed on 24 Dec 2013, the ticket has been booked for 5 passengers for which 1 has been cancelled and out of 4 passengers only for 2 passengers seat birth has been confirmed. Hence remaining 2 passengers has not travelled. The TDR has been filed against passenges whose seat birth is not confirmed. IRCTC replied me back on 7 Feb 2014 stating that "Please send the *_Original TTE Certificate/GC issued against * PNR No.[protected]. In absence of the Original Certificates, refund cannot be processed". I don't have either *_Original TTE Certificate/GC issued against_* PNR No.[protected]. When the passenger has not travelled how can they collect certificate ? So far I have not produced any certificates for TDR filing and I have not seen any rules procedure like this as mandatory to produce certificates. The TTR list shows the list of confirmed passengers travelled based on which TDR refund process is happening. If submission of certificates is the procedure this is no where mentioned in IRCTC refund rules. This request is pending for long time since 24 Dec 2013. There is no proper response for IRCTC. They are insisting invalid procedures on passengers for making false profit. I request higher officials to look into this issue and approve the tdr which is filed against this pnr and do the possible refund of amount. Regards, Saravana [protected] Mail ID - [protected]@yahoo.com