Irctc — Rgd advancing journey for online ticket

Address:	560046
Website:	Irctc

Dear sir/ madam,
I am an ISRO scientist.
I have booked return tickets between SBS-MAS.I want to advance the dates. I have no option to do so online.

As per instructions available at Indianrail.in I went to Shivajinagar reservation counter yesterday.
At counter 2 at 8AM, I showed my ticket printout and hardcopy of instructions. I was told she can address only counter tickets. I asked about the officer who can guide me. She refused to give information.
When I again quoted that online tickets also to be addressed at reservation counter, she asked me to cancel and rebook.

1) I request you to provide me the option to advance my tickets from 20th to 8th July, return ticket from 28th to 24th July
2) please Provide online option for advancing and postponing tickets
3) please address lack of information at reservation counter about advancing online tickets
4) please address better approach of providing information regarding queries at the counter.