Irctc — stay away from this one

That day train was departed from KGP at 10:10 PM. and within hour time irctc website was not reachable due to schedule
maintenance / whatever may be the reasons. and I am traveling by train
some time Internet was not continuing due to network failure through my
mobile.
please let me know one thing that, how a person can do TDR
whenever he/ she is traveling and your stations are not so modernized
that you are providing cyber cafe within platform / station.You
have no idea about your KGP station's waiting room. There is only one
waiting room where, SL, 3A, 2A, 1A, first class passengers are awaiting
for train. So, may noisy.
Hence, your new rule is repudiate. if you are making some
excuse rule where you do not have to pay passenger due to your fault and
harassing passenger then it is not acceptable.you are requested to settle the amount per return.