Irctc — TC refused to give certificate regarding non travelling on waitlisted passenger

Address:

New Delhi, Delhi

Dear Sir/Madam, I had my ticket from Nizamuddin to Indore in NZM intercity express on 04.02.2015 in 2AC, having PNR no.[protected]. We were 2 persons but only one seat was confirmed & another one was in waiting list. While travelling I asked the TC to provide a certificate for non travelling of wait listed passenger as my friend was not travelling with me (because ticket was not confirmed). The TC told me that he marked absent about that passenger in the list & as this passenger is in waiting list he cannot provide me certificate for the same. As the second person is in waiting list I will automatically get the refund. When I reached Indore I discussed about this to IRCTC customer care then I came to know that there no such rule, for filing refund I will have to get the certificates. As I was not aware about these refund rules because this happened to me for the first time. I am really disappointed that he simply made me fool. Kindly suggest me some solution for as same so that I can get my refunds & please take action on such TC who are making fool of the passengers. Thanks & Regards