I had filed TDR on 25th Dec 2014 01:30:22 AM, and i have given reason "Train Was Late More then 3 hr. and passenger's not travelled"
First time IRCTC rejected my TDR with reason "Invalid TDR Timestmap : DELAY".
On that time i concerned with customer care and raised ticket to reopen my case because i filed TDR before train reached on my station and train was delay approx 5 hr.
IRCTC re-opend my case and then rejected with reason "Train was running ontime".
In actual scenario train started from starting point more then 5 hr late.
For your information please find details below and some screen shot to prove that train was delayed on 24th Dec 2014.
Details>
Trian No and Name. 22110/NZM LTT AC EXP
Date of Journey. 24Dec2014
Reservation from. Gwalior (GWL)
Reservation To. LTT
PNR. [protected]
Name. Akhil Saxena
Mob. [protected]
Email. akhil.[protected]@gmail.com
I would like to appreciate if you reopen my case, and refund my money ASAP.
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After provided sufficient proof, I did not get any response from IRCTC.
Even i have also sent request to [protected]@irctc.co.in.
Can any one look this matter ASAP.