Irctc — TDR filled but payment not received

Address:

Ahmedabad, Gujarat

PNR [protected] TDR filed reference number [protected] Train No./Name: 19115 / BDTS BHUJ EXP. Amout paid : Total:2035.6 and PNR [protected] TDR filed reference number [protected] Train No./Name: 19708 / ARAVALI EXPRESS. Amount Paid : Total:2035.6 TDR filed reason is IRCTC cancelled the train at the time of travel. These both PNR is E-tickets purchased online through IRCTC website. If a person is travelling round trip holiday purpose it is almost impossible to file TDR within 72 hours of train boarding time. however i was facing failure issues on the website during the SLA period, may be because of heavy load on website due to lot of trains are cancelled or delayed (Rainy season in July last week for Mumbai) i did emailed to [protected]@irctc.co.in and [protected]@irctc.co.in about the TDR issue. Response is TDR filled out of 72 hrs period. When it is e-ticket, whenever a customer cancels the ticket or if it is Waitlist or not confirmed the amount is automatically transferred in cusomter's card or bank account, but when irctc cancels the train, they expects us to file TDR within 72 hours of time period, no matters website is working or not working. I was relieved and under impression that though its an e-ticket amount will be credited in my card account.