Irctc — Tdr request repudiated-pnr number [protected]

Hi,

I have recently filed a tdr against pnr number [protected] as i had booked 4 tickets in thetrain number 12840 and 2 of the tickets got confirmed while the 2 of them were under waitlist. However, i have received a reply from irctc stating that there would be 0 refund.

Here are the details of the tdr claimed:

1. Scheduled arrival of the train at the boarding station was 5:35 pm on 18th jun' 16

2. 2 of the tickets got confirmed after the chart was prepared at around 2:00 pm on 18th jun' 16

3. I had filed the tdr at 2:31 pm on 18th jun' 16 with the reason :

"party partially confirmed/waitlisted and all passengers did not travel."

Therefore, i should be receiving the complete refund as per the rules mentioned on the irctc website. Also, i have talked to irctc customer care twice and i have also sent a copy of this mail to the following id: [protected]@irctc.Co.In but there has been no response from either of them since 10 days.

Note: though the train started at 11:45 pm on 17th june' 16; the status of the train on the irctc website stated that the chart has not been prepared till 2:00 pm on 18th june' 16.

Thanks and regards,
Swapnika
Phn no.-[protected]